If your online order does not meet your expectations you may return for a full refund within 2 weeks of receipt. Items returned after two weeks of receipt will receive store credit only. Please note that clearance and custom items are final sale. Items are not eligible for returns after one month of receipt. Please contact me with your order # and names of items you wish to return.
Items must be returned unworn, in original packaging or they will not be eligible for a full refund. You will be refunded in full to your original form of payment once we have received the return shipment less the cost of your our original shipping charges.
Credit card returns usually take 5-10 business days to appear on your statement.
Contact me with your order # and names of items you wish to return and we'll help you start the process.
I accept exchanges for any items purchased within one month of receipt. Please contact me with your order # and the items you’d like to exchange. Items exchanged for a lesser value will qualify for a refund to your original form of payment for the remaining amount.
You’re in luck! I offer repairs on any Jac & Violet product purchased through my online store or any of our authorized retailers. Any manufacturing flaw, earring post replacement, broken clasp, chain, wire wrapping, or jump ring issue is fixed free of charge. You are responsible for shipping the item to us and we will cover return shipping.
Repairs must be authorized by Jac & Violet before being shipped. Please contact me with the following information: item description, repair issue, a